Privacy Policy

1. Who We Are

Sol Express is a freight forwarding and logistics company registered in Hong Kong. We operate the SOLTRACK shipment tracking platform. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with applicable data protection laws, including the Hong Kong Personal Data (Privacy) Ordinance (PDPO) and, where applicable, the EU General Data Protection Regulation (GDPR).

2. Data We Collect

• Shipment tracking numbers you submit
• Name, address, and phone number provided for delivery purposes
• Email address when you contact our support team
• Payment information processed securely by Airwallex (we do not store card details)
• Technical data: IP address, browser type, and access timestamps (for security purposes)

3. How We Use Your Data

• To provide shipment tracking and logistics services
• To communicate delivery updates and support responses
• To process payments securely
• To comply with customs and import legal requirements
• To improve platform performance and security

4. Third Parties

We share data only with parties necessary to deliver our services:

• Local last-mile delivery partners at the destination
• International freight and carrier partners
• Airwallex (payment processing)
• Relevant customs authorities (as required by law)

We do not sell, rent, or trade your personal data to any third parties for marketing purposes.

5. Data Retention

We retain shipment and customer data for up to 7 years as required by applicable tax and commercial regulations. You may request deletion of your personal data where it is not subject to a legal retention obligation.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to processing of your data

To exercise these rights, email us at Support@sol-express.com